TEDTalks - Don Norman: The three ways that good design makes you happy
About this talk: In this talk from 2003, design critic Don Norman turns his incisive eye toward beauty, fun, pleasure and emotion, as he looks at design that makes people happy. He names the three emotional cues that a well-designed product must hit to succeed.
Time 12:41 minutes; Filmed February 2003; Posted on TED: March 2009
About Don Norman: Don Norman studies how real people interact with design, exploring the gulf between what a designer intends and what a regular person actually wants. His work has resulted in some classic books, including "The Design of Everyday Things." Full bio and more links